Today I had one of these days:
My customer and I had to go through a big old Excel list and figure out whether the things that were on the list were on a list in our software application. Then we had to add anything that was in the software application but not on the Excel list into Excel. Then we had to explain everything that didn't match. It was a tedious process, and it made us tired and ornery.
But I work with Erica, the best customer on earth. As we were reviewing the first discrepancy, we found a valid explanation for it. She was delighted.
Erica: Oh my God, you mean it does what it's supposed to do?
Katy: I know, right? Sexy!
Erica: Put that in the spreadsheet. I want to see it in the explanation of the discrepancy. Explain why it happened and then put, "Sexy!"
Katy: Here's another one--look, this isn't a mistake either, but for a different reason.
Erica: That's hot. Put "Hot!" in that one.
Katy: Is that H-O-T or H-A-W-T?
Erica: H-O-T. We don't want to confuse the folks in India.
By the time we got to the end of the spreadsheet we had valid explanations called "Sexy," "Hot," and "A-OK!" And I have to admit that it made the whole process go just a little faster.
I really am lucky that most days, I love my job, and on the days I don't, I really love the people I work with. That's hot!